A signed booking form is required. On receipt of the booking form a confirmation and invoice will be forwarded to you or your travel agent within four working days.
A deposit of £500.00 per person is required at the time of booking. The balance payment is payable 10 weeks before departure. If the payment is not received on the due date we shall treat the booking as cancelled. INDUS TOURS & TRAVEL LIMITED reserves the right to levy cancellation charges as published. If you have booked your holiday within 10 weeks of the date of departure, the total cost of the holiday will be payable at the time of booking.
If the booking is made through a travel agent, any monies held by the agent under the contract are held by the agent for INDUS TOURS & TRAVEL LIMITED until the date the agent pays the money to INDUS TOURS & TRAVEL LIMITED
CHANGES MADE TO THE SCHEDULED PROGRAMME
All arrangements for Soul of India tours are made well in advance. However, changes may be necessary owing to the last minute change of flight schedule or disruption of traffic etc. Such changes are of minor nature and we shall try all possible to cover the services contracted for. However, if a material change is applied to the programme which will involve a change of destination, means of transportation or change of accommodation to a lower standard, the difference of the cost between the cost of services paid for and services actually provided will be reimbursed.
No compensation will be made where a change arises from circumstances beyond our and our suppliers’ control (force majeure) such as war, strife, civil disobedience, terrorist activity, adverse weather conditions, fire, industrial action etc.
CANCELLATION BY YOU
You may wish to cancel a booked holiday under unavoidable circumstances. This cancellation must be received by us in writing from the person who has contracted the holiday. The following cancellation charges will apply:
CANCELLATION BY US
If INDUS TOURS & TRAVEL LIMITED cancels a holiday owing to circumstances beyond its control, we will inform you or your travel agent without delay. An equivalent alternative will be suggested and / or full refund of the monies paid by you will be made.
All prices mentioned for tour / travel arrangements are in pounds sterling. Prices are subject to change if any levies are applied by the Government or there is increase in hotel tariff or fuel costs, in which case a surcharge will apply. We shall, however, absorb an increase of 2% of the costs before billing you the supplement.
If you have a complaint on any of the services provided by us within the terms of the contract, please inform our nearest representative office first who will do all possible to resolve the problem. Should the complaint be of a serious nature please contact our Delhi Associate Office (address shown on our service voucher). If the problem is still not resolved please contact us on 020 8901 7630. Any expenses incurred on telephone / facsimile or telex from overseas will be refunded against production of the receipt of such charges.
Some problems may arise while you are on holiday. If you have a complaint please write to us within 28 days of your return to the United Kingdom. We shall investigate your complaint and forward a detailed reply. Investigation may require obtaining reports from the destination and it might take time before we get back to you with full details. If an amicable settlement is not reached between you and INDUS TOURS & TRAVEL LIMITED, you may wish to take the case for arbitration.
An adequate travel insurance must be taken at the time of booking your holiday. Should you require our assistance please contact us on 020 8901 7320.