CONFIRMATION

A signed booking form is required. On receipt of the booking form a confirmation and invoice will be forwarded to you or your travel agent within four working days.


PAYMENT

A deposit of £200.00 per person is required at the time of booking. The balance payment is payable 8 weeks before departure. If the payment is not received on the due date we shall treat the booking as cancelled. INDUS TOURS & TRAVEL LIMITED reserves the right to levy cancellation charges as published. If you have booked your holiday within 8 weeks of the date of departure, the total cost of the holiday will be payable at the time of booking.

If the booking is made through a travel agent, any monies held by the agent under the contract are held by the agent for INDUS TOURS & TRAVEL LIMITED until the date the agent pays the money to INDUS TOURS & TRAVEL LIMITED


CHANGES MADE TO THE SCHEDULED PROGRAMME

All arrangements for Soul of India tours are made well in advance. However, changes may be necessary owing to the last minute change of flight schedule or disruption of traffic etc. Such changes are of minor nature and we shall try all possible to cover the services contracted for. However, if a material change is applied to the programme which will involve a change of destination, means of transportation or change of accommodation to a lower standard, the difference of the cost between the cost of services paid for and services actually provided will be reimbursed.

No compensation will be made where a change arises from circumstances beyond our and our suppliers' control (force majeure) such as war, strife, civil disobedience, terrorist activity, adverse weather conditions, fire, industrial action etc.


CANCELLATION BY YOU

You may wish to cancel a booked holiday under unavoidable circumstances. This cancellation must be received by us in writing from the person who has contracted the holiday. The following cancellation charges will apply:

More than 56 days - loss of deposit 29 to 56 days - 35% of total cost of tour 16 to 29 days - 65% of total cost of tour 02 to 14 days - 75% of total cost of tour Day of departure - 100% of total cost of tour

CANCELLATION BY US

If INDUS TOURS & TRAVEL LIMITED cancels a holiday owing to circumstances beyond its control, we will inform you or your travel agent without delay. An equivalent alternative will be suggested and / or full refund of the monies paid by you will be made.


PRICES

All prices mentioned for tour / travel arrangements are in pounds sterling. Prices are subject to change if any levies are applied by the Government or there is increase in hotel tariff or fuel costs, in which case a surcharge will apply. We shall, however, absorb an increase of 2% of the costs before billing you the supplement.


COMPLAINTS

If you have a complaint on any of the services provided by us within the terms of the contract, please inform our nearest representative office first who will do all possible to resolve the problem. Should the complaint be of a serious nature please contact our Delhi Associate Office (address shown on our service voucher). If the problem is still not resolved please contact us on 020 8901 7320. Any expenses incurred on telephone / facsimile or telex from overseas will be refunded against production of the receipt of such charges.


ARBITRATION

Some problems may arise while you are on holiday. If you have a complaint please write to us within 28 days of your return to the United Kingdom. We shall investigate your complaint and forward a detailed reply. Investigation may require obtaining reports from the destination and it might take time before we get back to you with full details. If an amicable settlement is not reached between you and INDUS TOURS & TRAVEL LIMITED, you may wish to take the case for arbitration.


LIABILITY

INDUS TOURS & TRAVEL LIMITED will do its best to make sure your tour arrangements are satisfactory. INDUS TOURS & TRAVEL LIMITED accepts liability if any part of your tour arrangement is not provided as described in the tour itinerary / tour brochure in which case compensation will be paid. This does not apply where you suffer personal injury or death. INDUS TOURS & TRAVEL LIMITED accepts liability for personal injury or death that you suffer as a result of the omission or acts of INDUS TOURS & TRAVEL LIMITED, its employees or agents under its control or omission by any suppliers appointed by INDUS TOURS & TRAVEL LIMITED to provide service in connection with your tour. Where the services in question consist of carriage by air or sea, INDUS TOURS & TRAVEL LIMITED shall be entitled to limit its obligations and liabilities in the manner as provided by the international conventions in r espect of air or sea carriers. Air travel is also subject to operational decision which may result in the aircraft being diverted or delayed over which INDUS TOURS & TRAVEL LIMITED has no control.

INSURANCE

An adequate travel insurance must be taken at the time of booking your holiday. Should you require our assistance please contact us on 020 8901 7320.